For college students living in dorm rooms and apartments close to campus without personal vehicles, the access to groceries is a true burden to plan. Having to rely upon on friends and roommates for rides to a grocery store can be both inconvenient to you and to the person you are putting the burden on. Sure there is the bus, but having to carry 10 plus bags on a bus trip that doesn't take you directly to your doorstep is extremely uncomfortable. This is why most students who A. are too shy to ask others for help and B. who actually DO primarily take the bus to get to places either tough it out for a couple days or decide to mainly eat out. Both of these options are not ideal for reasons of health and one's bank account.
A complex, but very simple solution may ease this dilemma almost every college student has with brevity. An application acting in the form of an "Uber Eats" but for groceries may be the solution. The concept that separates this app from its contemporary grocery deliverers is that people doing the delivery are only allowed to deliver if they themselves are already in the stores doing groceries of their own. This will deviate deliverers from actually having to leave their current setting in order to please a customer that would be inconvenient to the deliverer.
The whole notion of this concept is for it to be 360 degrees of convenience. If they choose to be activated, a customer from home may summon the deliverer with their list and pay in-app for a small convenience fee for each item. The fee will give incentive for the deliverer to do his part. Below are different perspectives from three random students I gathered regarding the gravity of this need and what they thought about if such a service existed. The introduction of each interview was removed in order to eliminate redundancy and irrelevant fillers.
Me: Okay Dave, so do you currently live in a dorm or off campus?
Dave: I live in Hume.
Me: Okay so that's a pretty long way from Publix.
Dave: Yea I usually just go to the shops on campus but I try not to go because they can get really expensive for no reason.
Me: About how much is the most common item you get?
Dave: Its expensive in terms of the accumulation of things. Since there's never any discounts, you never really save or anything. I think it's the schools one of many methods to flush out money from us poor college students.
Me: Yes, one can agree to that. Would you prefer to go to say a Publix or Aldi and why?
Dave: Well for starters it would be A LOT cheaper if I bought stuff in bulk from there, even though Publix is still kinda expensive, the quality and diversity of products are quite superb compared with what I have to resort to.
Me: So do you ever go shopping at any major supermarket?
Dave: It depends, I actually recently went but I don't see myself going again until next month. Since I don't have a car it's always a hassle to get from to Publix just so I can walk some miles carrying all those bags. I would take the bus, but they take so long and I have to get my homework done.
Me: What about your friends, do you think they can help?
Dave: All my friends live in dorms just like me, we all experience the same problem.
Me: Okay, it's great that I met you because I want to get your input on a hypothetical product I've been thinking about. The name is a work in progress, but what if you can track people who choose to be tracked in real time during their own shopping hours. These people would ideally have means of personal transportation. What do you think of the idea of being able to hit them up, ask for your groceries and charge you a small fee for each item they deliver to your dorm room.
Dave: That already exists with Amazon and Publix right?
Me: Yes, still these would be struggling students just like you would just happen to have a car. This way, you wouldn't have to find a means to get to and back from grocery shopping without burdening your day.
Dave: I mean sure if you put it like that, then I agree that would be ideal. I just gotta test it out for myself and see.
Me: Haha it's a work in progress but you will see it if it ever gets out there. Thanks for your input.
Dave: Alright bet.
Interview 2
Brianna: I live off campus. I have a car.
Me: How often do you use your car throughout the week?
Brianna: Everyday. Freshman year I didn't really need to because I lived in the dorms. Sophomore year is when I moved out of the dorms and made the mistake of actually getting a parking decal. After realizing it was not worth the money, I stopped getting the decal. Now I mainly use my car for the commute my job.
Me: So I can assume you also use your car for personal errands like grocery shopping and what not.
Brianna: Yea that seems about right.
Me: Okay so two related questions. When you lived in the dorms how convenient or inconvenient was it for you to attain groceries your freshman year in comparison to now and if you can help other students in the same predicament you were in for some time, would you?
Brianna: It was pretty inconvenient in regards to more so parking rather than the actual commute. I wouldn't want to take my car out much because of it, however, in regards to grocery shopping, I had to take my car. There was no way I was going to take the bus. The answer to the other question solely depends on how exactly I would help people I do not know when I myself was struggling.
This is when I explain my concept to Brianna
Brianna: I mean its a cute concept, but I would have to be greatly motivated to do that. I understand I would already be there, but if it was a burden to find a specific item, I wouldn't have the patience for it. Granted I would agree to it, but it would be nice to actually see the list first and also know where the guy or girl lives. I'm not going to say The Ridge or Woodlands when I lived on campus.
Me: What if you still started using it now with your current apartment?
Brianna: Again, depends on where I am going.
Me: Thank you for your time, Brianna.
Brianna: For sure.
Interview 3: Miriam lives off campus and is currently lives off campus but with no car. Her main means of transportation is taking the 12 RTS bus. I've already explained the grocery delivery idea.
Miriam: That would actually be pretty ideal if there was that type of service going around. I just think there are already so many options out there that use similar methods. Then again I see how the service is geared more towards students.
Me: Yes that was the idea. So just to confirm, you do see yourself using a service like this if it existed?
Miriam: I would definitely give it a try. I have no car for deliveries, but I hate taking the bus or asking my roommates when I need certain groceries last minute.
Me: Well if and when you do get a car, look out for the app for a side hustle if you need another one (Miriam briefly explained she has a job at one of the stores in Butler Plaza.)
Miriam: Will do!
Reflection
Dave, Brianna, and Miriam all exposed the potential flaws to the idea of a student-oriented grocery delivery system. The similarities of their concerns I mostly noticed was the questioning incentive the delivery driver would receive and if the job itself was worth the struggle. I learned that this service may possibly have true potential if the service was used ethically. The aspect that would make or break any product is its consumer use.
Summary:
My original intent of this product was for it to be used by anyone. After my interview with Miriam however, it was made clear to me only students would use this hypothetical service. From the data gathered that of those interviewed, I believe the layout is much closer to a finished product if started now than before. Entrepreneurs in any field should be able to adapt to any customer feedback thrown at them. This "trade-off" would make the overall experience of the product and its customers more satisfying to use.